Plans and Pricing

Plans and Pricing

Plans start as low as $50/month. Every quote can be tailored to your call volume and workflow. Tell us how your business runs and we'll build a number to match.

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Entry / PAYG
Pay As You Go
No included minutes
$50/28-day
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Starter
Starter Plan
100 minutes included
$150/28-day
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Small Biz
Small Biz Plan
250 minutes included
$300/28-day
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Enterprise
Custom Program
For 1,000+ minute plans and multi-location accounts
Personalized
Quote
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None of these look like the right fit? Every plan and price here can be customised and negotiated to match how your business actually runs.

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What "custom" actually means

Business, Growth, and Enterprise-level accounts are priced around your specific call flows, escalation logic, and integrations, not squeezed into a plan that wasn't built for them.

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Our Model

How our pricing works

CMS pricing is usage-based. You choose a plan with a base rate and a set number of included minutes. Go over your allotment, and you only pay the Additional Minute rate on the extra minutes, which gets lower as your plan size increases. Calls are measured by agent work time, in 30-second increments.

What to expect from any plan with CMS

U.S.-based live agents
Custom call flows
Real-time on-call portal
24/7 support access
Dedicated quality assurance
Zero hidden platform fees
Full billing transparency
Client portal for call recordings and history

FAQ's

Am I locked into a contract?

No. CMS plans are month-to-month, with a 28-day cancellation policy.

What happens if I go over my included minutes?

You're simply billed at your plan's Additional Minute rate, with no penalty and no interruption. Ask your rep for the exact rate on your plan.

Is there a setup fee?

Setup fees vary depending on account complexity. Your rep will walk you through this when you get your quote.

Can I change plans later?

Yes. Move up or down as your call volume changes, with no penalty.

Is CMS HIPAA compliant?

CMS supports HIPAA-compliant secure messaging for medical practices, including hospice, oncology, and cardiology accounts.

Not Sure What You Need?

Tell us how many calls you get a day. We'll tell you what it actually costs.

Get My Custom Quote → or call [PHONE NUMBER]